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FAQ

1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
· Quick checkout process
· Easily view your order status and order history
· Receive updates detailing our new releases and special promotions

2. What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

3. What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

4. Are there any exchange rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, JCB, Diners Club) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery

6. How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

7. How do I amend or cancel my order?

Please contact us as soon as possible if you need to amend or cancel your order. Make sure to provide your order number and we’ll confirm once the amendment or cancellation has been made.
Please note that any orders that have already been packed or shipped cannot be amended or cancelled.

8. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

9. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

10. When will my order arrive?

Generally, orders are delivered within 15-30 working days after we have shipped your item. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country. For more information on Processing times, please click here.

11. How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

12. Can I use several discount codes in one order?

Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

13. Can I combine shipping on my order?

We currently do not offer combined shipping option because our products are shipped in different times as they come from different supplier around the globe.

14. What Do I Do If I Have Missing Items In My Order?

If there are missing items, please know that different products are shipped at different times. If 30 days have passed, contact us immediately.

15. What do I do if my order arrives damaged?

Please refer to our Refund Policy.